Good communication is important for good customer service. According to a recent study, 71% of consumers believe that immediate response from a business can improve their experience.
And what does good customer experience mean for a startup? Recurring sales, loyal clients, positive word of mouth marketing, and business growth!
So, if you want your startup to turn into an empire, you should focus on establishing good communication between you and your customers. Doing that is pretty easy today — simply use virtual phone numbers.
But what are virtual phone numbers and why are they preferred over traditional phone numbers for startups? Let’s find out!
What Are Virtual Phone Numbers?
According to Simple1300Numbers, virtual phone numbers are cloud-based numbers that aren’t connected to any sim card or address. Instead, they operate solely based on an internet connection, which eliminates the need for complex hardware and traditional phone lines.
Of course, the service isn’t free and you will have to pay a small fee to your service provider every month. But fortunately, there are a lot of options available in the market today, so you’ll definitely find something that suits your requirements and budget.
How Does A Virtual Phone Number Benefit A Startup?
Besides good customer communication, there are many reasons why a virtual phone number has become a necessity for startups today. These include:
Virtual phone numbers don’t require wiring, devices, or any other complex piece of hardware. The only thing you need is a good internet connection, which makes setting up a virtual phone number easier than traditional numbers.
No Need For Extra Phones
You don’t need an extra phone to use a virtual phone number. It can be connected to the same smartphone or sim card that you use for other numbers. So, there is no need to juggle two different phones.
As a startup owner, you’re already juggling a lot of tasks, and this will make things a bit more clutter-free and organized for you.
Facilitates Remote Work
Remote work has been on the rise since the 2019 global pandemic. People have realized the benefits of working from home, which makes them less likely to agree to traditional 9 to 5 office work.
Luckily, virtual phone numbers facilitate this concept of remote work. Your customer service representatives can respond to calls right from their homes, which means you don’t need to spend a huge chunk of your business budget on call centers or customer care offices.
Since there is no need for additional hardware or space, virtual phone numbers are a cost-effective option for startups. You only have to pay for the internet connection and the monthly service provider fee, which typically ranges from $7 to $20.
For startups, this means a reduction in expenses and an increase in profits that can be reinvested for growth purposes.
Increases Customer Reach
Virtual phone numbers work everywhere around the world. You can get a number for any location, which means your business is no longer limited to your local area. This makes it easier to connect with customers who reside outside your business location.
No More Missed Calls
Nothing annoys a customer more than missed or canceled calls. Sadly, no matter how much you try to avoid missing customer calls, you will miss one every few days. You may be unavailable or already on another call and couldn’t alert someone else to take the call.
A virtual phone number can help eliminate these problems.
You can set it such that it rings up on every staff member’s phone. So, when you’re busy or unavailable, someone is always there to pick up the calls.
And when even that’s not possible, virtual phone numbers allow you to leave a professional, customized message for your customers, helping you control the damage of missed calls.
Monitor Marketing Campaigns
If you’re running a marketing campaign and want to track the results, you can easily do that with virtual phone numbers.
You can create different numbers for each campaign and track the results through analytics. This helps you get a better understanding of which campaigns are working, and which ones need to be improved.
Virtual Phone Numbers — A True Necessity For Startups
So, there you have it. 7 important reasons why virtual phone numbers have become a necessity for startups.
These numbers make it easier to communicate with customers, facilitate remote work, help you track marketing campaigns, and increase customer reach. All of this helps you establish a strong customer base and ultimately, grow your business.
If you’re still using traditional phone numbers for your startup, perhaps it’s time to switch to virtual phone numbers and reap the benefits. Good luck!